Refund policy

1. Return window

You have 30 days from delivery to return an item. After 30 days from the delivery date we can no longer accept the return.

2. Condition of returned items

Items must be returned unworn, unwashed and with tags attached. Dresses showing wear, alterations, perfume or missing tags may be refused and sent back to you.

3. How to start a return

Email support@eleganzaboutiquega.com with your order number and the item you are returning. We will reply with the return address and instructions within 3 business days.

4. Return shipping costs

The customer pays return shipping, except when the error is ours — if we sent a wrong, damaged or defective item, we pay the return shipping. There is no restocking fee in either case.

5. Refunds

Once the return arrives and passes inspection, we refund the full item price to the original payment method. Original shipping charges are not refunded unless the return is due to our error. Allow 5–10 business days after approval for the refund to appear on your statement.

6. Exchanges

For a different size or color, the fastest route is to return the original item for a refund and place a new order. Email support@eleganzaboutiquega.com if you want us to hold a size while your return is in transit.